Users cannot signup using Pipefy Mobile App

Write-up

Root Cause

The issue was caused by users attempting to sign up with emails that are blacklisted, which led to failures during the account creation process. This behavior is expected in such scenarios.

Resolution

There were no specific resolution actions taken during the incident.

Action Plan

We plan to create a fallback for customers in the user signup flow to prevent this scenario.
Improve internal communication to prevent similar tests issues in the future.
To create a mobile app deprecating communication to the customers

Write-up

Users cannot signup using Pipefy Mobile App

Partial outage

View the incident

Root Cause

The issue was caused by users attempting to sign up with emails that are blacklisted, which led to failures during the account creation process. This behavior is expected in such scenarios.

Resolution

There were no specific resolution actions taken during the incident.

Action Plan

We plan to create a fallback for customers in the user signup flow to prevent this scenario.
Improve internal communication to prevent similar tests issues in the future.
To create a mobile app deprecating communication to the customers