Pipefy Status

All Systems Operational

Application Operational

Notification Operational

API (GraphQL) Operational

Automation Operational

Database Operational

Advanced Reports Operational

Mobile App Operational

Email inbox Operational

Public Form Operational

Filters Operational

CDN Operational

Lateness Operational

Field Values Operational

Authentication Operational

Apps Operational

PDF Templates Operational

Email messaging Operational

Process templates Operational

Email template Operational

Sprint Planner Operational

Importer Operational

Calendar Operational

Pipefy Slack integration Operational

Pipefy Github integration Operational

Pipefy Gitlab integration Operational

Pipefy Bitbucket integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

APDEX

Fetching

Past Incidents

Nov 21, 2019

No incidents reported today.

Nov 20, 2019

Slowness to update fields on database

Resolved - This incident has been resolved.
Nov 20, 00:20 UTC

Update - We are continuing to monitor for any further issues.
Nov 19, 17:58 UTC

Monitoring - An overload on data storage caused the slowness for some customers.
Nov 19, 17:58 UTC

Identified - we Identified what is causing the slowness and we are working to prevent this in the future
Nov 19, 16:45 UTC

Investigating - We noticed that users may have some slowness to apply updates on fields and cards in our Database. we are working on the fix.
Nov 19, 16:40 UTC

Nov 18, 2019

Pipefy is facing slowness for some customers

Resolved - Pipefy is working properly
Nov 18, 17:09 UTC

Monitoring - Pipefy Is now Stable, we are monitoring to avoid more slowness to our customers
Nov 18, 16:48 UTC

Identified - We identified an overload number of requests into our database. Database have been auto-scaled to handle the volume of request
Nov 18, 16:48 UTC

Investigating - We are currently investigating the cause of the slowness. Some Customers may get timeouts.
Nov 18, 16:31 UTC

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

Create cards via email feature is not creating cards.

Postmortem - Read details
Nov 13, 20:51 UTC

Resolved - All the emails since Yesterday have been successfully processed.
Nov 11, 21:04 UTC

Monitoring - The fix has been deployed and the feature has been enabled.
We will keep monitoring the feature as we have a high volume of emails to be processed. ETA : 3 hours to process all emails.
Nov 11, 18:00 UTC

Update - We deployed the fix and now we are working to process the emails sent from Yesterday until Today before enable the feature again.
Nov 11, 17:35 UTC

Identified - We identified the issue in a database trigger and we are deploying the fix.
Nov 11, 17:04 UTC

Update - We still investigating what is causing the issues with Inbox Email feature
Nov 11, 16:39 UTC

Update - We noticed emails are being received by pipefy, but it is not creating the cards correctly. We turned off the worker that process this feature to avoid more issues until we solve the degradation.
Nov 11, 16:04 UTC

Investigating - We are currently investigating this issue.
Nov 11, 14:51 UTC

Nov 10, 2019

Database Maintenance

Resolved - This maintenance has been finished and all systems are up and running. We'll keep monitoring on the next hours.
Nov 10, 23:16 UTC

Identified - We identified an issue with our Cloud Provider related to our main database. A patch will be applied to solve this in a few minutes.
Nov 10, 22:57 UTC

Planned Maintenance

Completed - The maintenance has been performed as expected. The systems are up and running since 11:31 (UTC).
We'll keep monitoring and performing internal tests in order to guarantee the performance and consistency of the systems.
Nov 10, 11:53 UTC

Update - We're still doing the planned maintenance. More updates will be provide soon.
Nov 10, 11:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 11:00 UTC

Scheduled - On Sunday, November 10 at 11 a.m. UTC (8 a.m. GMT-03), there will be a 30-minute period of scheduled downtime within Pipefy.

We'll use this time to upgrade our databases. This will improve the stability of our applications.

During the scheduled period, users will not have access to app.pipefy.com and the GraphQL API.

If you have any questions, please reach out to our support team via the in-app chat or at support@pipefy.com.
Nov 7, 12:12 UTC

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.