Write-up published
Resolved
Root Cause
The issue was caused by users attempting to sign up with emails that are blacklisted, which led to failures during the account creation process. This behavior is expected in such scenarios.
Resolution
There were no specific resolution actions taken during the incident.
Action Plan
We plan to create a fallback for customers in the user signup flow to prevent this scenario.
Improve internal communication to prevent similar tests issues in the future.
To create a mobile app deprecating communication to the customers
Resolved
This incident has been resolved.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are currently investigating this issue.