Root Cause
Our domain was misused to send phishing emails, leading to a review of our email service account. To protect our domain's reputation, the email service provider temporarily disabled our account.
Resolution
We contacted the email service provider with details of our investigation and the steps we have taken to stop the malicious emails. We also informed them about setting up a new account to continue our operations smoothly.
Action Plan
We have implemented several measures to prevent future incidents. These include updating our monitoring systems to detect abuse, blocking harmful IP addresses, removing malicious accounts, and planning to blacklist harmful domains in the future.