Write-up published
Resolved
Root Cause
The outage was caused by emergency maintenance on a Third-party service that manages our data processing system.
Resolution
We started investigating the issue and soon after, the Third-party maintenance window was completed, restoring the service.
Action Plan
We initiated an investigation, and the service was restored shortly after. Also, we opened a ticket with the service provider to gather more information.
Resolved
The issue was with our connection inside a third-party software. The connection was normalized, but the RCA is yet to be finished, we'll post more details on our Post-Mortem once we have the intel.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are currently investigating this issue.