Root Cause
The issue was caused by multiple updates happening simultaneously in the same field, which led to delays and a backlog in processing tasks.
Resolution
To prevent affecting other users, we separated the processes into a dedicated queue. This ensures that any high volume or issues won't impact others. We also adjusted the number of workers to manage the load better.
Action Plan
We moved the processes to a specialized queue and adjusted worker numbers to handle tasks efficiently. We reviewed logs to understand the backlog cause and are considering setting limits and prioritization. Additional logs will be added for better issue identification.