Root Cause
The AI Analytics feature experienced a complete failure, causing the system to hang in a 'processing' state without returning results. This issue arose after a deployment implemented
Resolution
The problem was resolved by implementing a fix to address the system's failure. This action restored the functionality of the AI Analytics feature, allowing it to process queries and return results as expected.
Action Plan
To prevent future incidents, we will enhance tests to better identify failures, Conduct post-implementation tests and improve the telemetry monitoring for the AI analytics feature.