The system latency has been fixed and the performance of the platform has been restored. As soon as the investigation process is over, we’ll share further details about the causes, implemented fixes and preventive actions to be implemented.
Posted May 17, 2021 - 21:25 UTC
Monitoring
The system latency has been fixed and the performance of the platform has been restored. We are currently monitoring the system to ensure all features are working as expected. As soon as the monitoring process is over we’ll share further details about the causes, investigation and preventive actions to be implemented.
Posted May 17, 2021 - 21:06 UTC
Update
The technical team has identified the causes of the slowness in Filters and is currently working towards restoring optimal system speed as soon as possible. Webhooks and Live updates are working with no latencies.
Posted May 17, 2021 - 20:29 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 17, 2021 - 20:07 UTC
Update
The technical team is still working towards restoring optimal system speed as soon as possible.
Posted May 17, 2021 - 19:41 UTC
Identified
The technical team has identified the causes of the latency/slowness and is currently working towards restoring optimal system speed as soon as possible. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.
Posted May 17, 2021 - 19:23 UTC
Update
We are continuing to investigate this issue.
Posted May 17, 2021 - 19:21 UTC
Investigating
We are currently investigating the causes of the latency and working towards restoring full platform performance as soon as possible. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.
Posted May 17, 2021 - 19:12 UTC
This incident affected: Live updates, Filters, and Webhooks.