Root Cause
The system experienced slowness due to multiple updates being processed simultaneously, which led to delays and a backlog of tasks. This was caused by bulk actions affecting the same field.
Resolution
To prevent further issues, we isolated the affected processes into a dedicated queue, ensuring that any high volume or problems would not impact other users. Additionally, we adjusted the number of workers to manage the load effectively.
Action Plan
We moved the affected processes to a specialized queue and reduced the number of workers to handle tasks more efficiently. We also reviewed logs to identify the cause of the backlog and are considering setting limits and prioritization queues. Further actions include enhancing logging for better issue identification and potentially redesigning the process for improved performance.