Root Cause

The database health check failed, prompting an automatic failover that unfortunately did not execute as anticipated. As a result, an unplanned service downtime occurred.

Resolution

To resolve the issue, system adjustments were made to manage database connections and ensure a smooth transition to a new master node.

Action Plan

Improve system monitoring with additional metrics for better oversight.Adjusted the health check and failover parameters.

This incident has been resolved.

A fix has been applied to resolve the outage and Pipefy is now available to all users.

The technical team is still working to restore full access to all users as quickly as possible. Some user might still experience degraded performance.

The technical team is still working to restore full access to all users as quickly as possible.

The technical team is still working to restore full access to all users as quickly as possible.

The technical team has identified the causes of the system unavailability and is currently working to restore full access to all users as quickly as possible.

We are continuing to investigate this issue.