Root Cause
A technical issue was identified within the cache cluster of the authenticator provider, stemming from previosuly established infrastructure limitations. These constraints hindered the system’s ability to effectively manage cached data, resulting in some users being unable to sign in
Resolution
The system was stabilized by restarting the entire cluster. Once stability was confirmed, further adjustments were made by increasing allocated infra to prevent future issues.
Action Plan
To enhance system reliability, allocated infra limitations were increased. Future steps include enhancing alerts to quickly identify and address potential problems.