Write-up published
Resolved
Service Degradation Post-Mortem
Date: 2020-04-01
Status: Resolved
Summary: Application was slow
Impact: Major - Pipefy users were facing slowness while accessing both the web and mobile applications.
Root Cause:
The identified root cause of this incident was an improvement being implement on our environment that caused the slowness.
Detection and resolution:
The issue was first detected by our monitoring tools.
After identifying the components that were causing the slowness, the team performed the resizing of our infrastructure responsible for components of our production environment.
Action plan: Preventive action items
1\. Improve the monitoring alerts on the affected components. Due date: 04/08/2020
Resolved
This incident has been resolved.
Monitoring
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We are continuing to work on a fix for this issue. Any further details about the system status will be shared as soon as available.
Identified
The causes of the unavailability have been identified and we’re working towards restoring full functionality.
Investigating
We are currently investigating this issue.