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Incident Report for Pipefy

Postmortem

Root Cause

The Dashboards application could not properly connect to a dependent service.

Resolution

The problem was resolved by restarting both (Dashboard application and the dependent service).

Action Plan

We are going to add extra failovers and health checks for dashboards infrastructure, we also are going to automate some failovers

Posted Jul 06, 2023 - 13:08 UTC

Resolved

This incident has been resolved.
Posted Jun 30, 2023 - 14:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 30, 2023 - 14:35 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 30, 2023 - 14:34 UTC
This incident affected: Features (Dashboards).