The email provider has confirmed that the issue has been solved and the performance of the email messaging feature has been restored (emails must be received in real-time). If you're still facing any slowness, please contact our support team via the in-app chat so we can investigate individually.
Posted May 19, 2020 - 13:33 UTC
Update
Our email provider has been working to fix the delays with received messages and did not provide a specific ETA to have it done. We can confirm that some messages are delivered in real-time but other messages are facing delays of minutes or even hours. We will keep monitoring it for the next hours. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.
Posted May 19, 2020 - 03:20 UTC
Update
Most of the received emails are processed in near real-time. We will keep monitoring it for the next hours. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.
Posted May 19, 2020 - 01:35 UTC
Monitoring
Most of the received emails are processed in near real-time. We will keep monitoring it for the next hours. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.
Posted May 18, 2020 - 23:03 UTC
Identified
The team has identified a performance degradation in the service used for sending/receiving emails from Pipefy and is currently in touch with them to isolate the root cause on their end and restore full performance of the Email messaging feature.
Posted May 18, 2020 - 19:58 UTC
Update
We are still investigating the causes of the performance degradation. Once the cause is identified, we'll share the next steps we'll take to fix and prevent this error from happening again.
Posted May 18, 2020 - 19:38 UTC
Update
Pipefy’s technical team is still investigating the causes of the performance degradation. A final diagnosis is still to be established. We’re sorry about the inconvenience this issue has caused and we ensure we’re working with all our resources to restore full usage of the feature.
Posted May 18, 2020 - 19:15 UTC
Investigating
Cards in some pipes are not receiving emails. We are currently investigating the causes of the performance degradation and working towards restoring full use of the feature. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.