Root Cause
The issue was due to emergency maintenance on our virtual machines, which caused some of them to have performance problems. This led to users experiencing slowness when using reports and filters.
Resolution
We resolved the issue by shutting down the affected machines and setting up new ones to restore normal performance.
Action Plan
Our team has contacted the service provider to investigate the unexpected behavior of the machines. We are also considering moving to a different setup to prevent similar issues in the future.