Root Cause

The system experienced an overload because the implemented scalability strategy of the new model was insufficient to handle the increased load on our new configuration, which resulted in the database being overwhelmed.

Resolution

To solve the problem, a percentage of users were reverted to the application's default configuration and we manually set the scalability strategy temporarily

Action Plan

We have made enhancements to our system to improve its scalability and stability, including but not liited to optimizing the database access mode and adjusting the application scalability. Additionally, we have implemented additional monitoring systems to track performance and ensure stability effectively.