Degraded performance

Incident Report for Pipefy

Postmortem

Root Cause

Schedule database maintenance impacted the platform's performance

Resolution

The maintenance was fast, we waited for its conclusion.

Action Plan

Increased testing on acceptance environment and further development of our internal guidelines.

Posted Jan 27, 2023 - 14:13 UTC

Resolved

This incident has been resolved.
Posted Jan 25, 2023 - 00:41 UTC

Update

We are continuing to monitor for any further issues.
Posted Jan 25, 2023 - 00:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2023 - 00:33 UTC

Investigating

We are currently investigating this issue.
Posted Jan 25, 2023 - 00:30 UTC
This incident affected: Application, API (GraphQL), Authentication, and Mobile App.
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