Some customers are having issues with the kanban view, the cards are appearing just loading

Root Cause

The issue was caused by a problem in the system where certain data was not accessible from backup servers. This led to difficulties in displaying card icons properly in the Kanban view.

Resolution

To resolve the issue, the recent changes were undone and a quick fix was applied to the backend system to restore functionality.

Action Plan

The team plans to address the underlying issue by conducting a comprehensive review with the engineering team to ensure such problems do not occur in the future.