Root Cause

The issue was caused by a failure in the infrastructure that impacted several components of our system. This led to increased processing demands and slowed down our system's ability to handle requests efficiently, causing delays in operations.

Resolution

To resolve the issue, we gradually replaced the faulty components in our system. This helped to alleviate the processing demands and restore the system's performance to normal levels.

Action Plan

We have set up alerts to notify our team immediately if similar issues arise in the future. Additionally, we have established a process to escalate recurring problems to our support team for further assistance.

This incident has been resolved.