Summary
Data fields within the platform were displaying incorrect formats, which specifically affected forms accessed by logged-in users. This issue was identified and resolved without causing the platform to become inaccessible.
Impact
The incorrect data formats impacted the user experience for those who were logged into the platform, potentially causing confusion or errors in form submissions. However, the platform remained accessible, ensuring that users could continue to perform other tasks without interruption.
Root Cause
The root cause of the issue was traced back to a merge request in the app, where the correct configuration was not implemented. This oversight led to the incorrect data formats being displayed.
Corrective Actions
The issue was resolved by applying a merge request to revert the changes that caused the problem.
Next Steps | Conclusion
We will maintain vigilant monitoring of the system to ensure ongoing stability and to prevent future occurrences of similar issues. Our commitment to enhancing the customer experience remains a top priority as we continue to refine and improve our platform.