Organizations that only access via SSO are unable to log in again

Incident Report for Pipefy

Postmortem

Root Cause

Fix was implemented in the morning but it didn't fix the main cause.

Resolution

Reverted and Rollback the code in the PipefyAuth

Action Plan

Alerts of SSO to prevent on next cases.

Posted Apr 19, 2023 - 16:37 UTC

Resolved

This incident has been resolved.

Posted Apr 03, 2023 - 19:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 03, 2023 - 18:59 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 03, 2023 - 18:57 UTC

Investigating

We are currently investigating this issue.

Posted Apr 03, 2023 - 18:45 UTC

This incident affected: Application.