Write-up published
Resolved
Root Cause
The issue arose because a crucial security key was not set up correctly after a previous update. This oversight led to the system's storage becoming full, which caused disruptions in displaying card activities.
Resolution
To resolve the issue, we increased the storage capacity to bring the database back online. Additionally, the security key was updated to ensure that data processing could continue smoothly.
Action Plan
We have implemented new metrics to aid in future troubleshooting efforts. Further actions will be taken to prevent similar incidents from occurring.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.