Root Cause
The issue was caused by a significant update to the system, which led to filters not functioning as expected. This disruption affected the normal operation of the filters, causing inconvenience to users.
Resolution
To resolve the issue, we increased the number of backup systems to ensure smoother operation and prevent similar problems in the future.
Action Plan
We have taken steps to enhance system reliability by increasing backup systems. Additionally, a new monitoring alert has been set up to quickly identify and address any future issues.