The latency has been fixed and the performance of the webhooks, filters and reports has been restored. As soon as the investigation process is over, we’ll share further details about the causes, implemented fixes and preventive actions to be implemented.
Posted May 20, 2021 - 18:55 UTC
Monitoring
The filters and reports latency has been fixed and the performance has been restored. We are currently monitoring the system to ensure all features are working as expected. As soon as the monitoring process is over we’ll share further details about the causes, investigation and preventive actions to be implemented.
Posted May 20, 2021 - 18:40 UTC
Update
The technical team has identified the causes of the latency on the filters and reports and is currently working towards restoring optimal system speed as soon as possible.
Posted May 20, 2021 - 18:24 UTC
Identified
The technical team has identified the causes of the latency/slowness and is currently working towards restoring optimal system speed as soon as possible. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.
Posted May 20, 2021 - 18:04 UTC
Investigating
We are currently investigating the causes of the latency and working towards restoring full platform performance as soon as possible. Any further details about the system status, investigation and preventive actions to avoid future incidents will be shared as soon as available.
Posted May 20, 2021 - 17:55 UTC
This incident affected: Features (Advanced Reports, Filters, Webhooks).