Root Cause
The exact cause of the issue is still under investigation. The team responsible for the dashboards is exploring a new strategy involving cache tecnologies to determine its impact on the problem.
Resolution
The issue was resolved by restarting the system responsible for data caching, which restored normal functionality.
Action Plan
To prevent future occurrences, the team will enhance the monitoring system for the dashboard application to better detect and track failures. Additionally, they are considering replacing the current data caching system with a more efficient solution.