On October 7, Pipefy experienced a connectivity disruption that affected application performance and availability. Affected users encountered slow page and card loading, request timeouts, and intermittent errors when using the platform.
The impact period
Started at 07 /10/2026 14:55 (BRT, America/Sao_Paulo
Ended at 07 /10/2026 15:58 (BRT, America/Sao_Paulo
A network configuration change caused routing information to exceed a configured capacity limit. This interrupted network connections required for communication between the application and supporting services, causing requests to slow down or fail.
Our team identified the routing issue and adjusted the network configuration to bring it back within the supported limit. This restored the affected connections and application connectivity.
We have increased the relevant network routing capacity to reduce the risk of recurrence.
Additional actions work includes:
Improving monitoring and alerting for network connectivity and routing capacity.
Reviewing routing isolation to reduce the impact of changes across environments.