Organizations that only access via SSO are unable to log in again

Resolved·Degraded performance

Affected components

Apr 3, 2023, 06:45 PM

07:13 PM

Application

Updates

Write-up published

Resolved

Root Cause

Fix was implemented in the morning but it didn't fix the main cause.

Resolution

Reverted and Rollback the code in the PipefyAuth

Action Plan

Alerts of SSO to prevent on next cases.

Wed, Apr 19, 2023, 04:37 PM

Resolved

This incident has been resolved.

Mon, Apr 3, 2023, 07:13 PM(2 weeks earlier)

Monitoring

A fix has been implemented and we are monitoring the results.

Mon, Apr 3, 2023, 06:59 PM(13 minutes earlier)

Identified

The issue has been identified and a fix is being implemented.

Mon, Apr 3, 2023, 06:57 PM

Investigating

We are currently investigating this issue.

Mon, Apr 3, 2023, 06:45 PM(11 minutes earlier)