White screen when opening public phase form

Resolved·Degraded performance

Affected components

Apr 18, 2024, 08:07 PM

08:17 PM

Public Form

Updates

Write-up published

Resolved

Root Cause

Front end received an unexpected response from the platform and could not handle it correctly.

Resolution

Production was updated to a previous version.

Action Plan

We will discuss further regarding the different formats used on the front-end.

Tue, Apr 23, 2024, 06:51 PM

Resolved

This incident has been resolved.

Thu, Apr 18, 2024, 08:17 PM(4 days earlier)

Identified

The issue has been identified and a fix is being implemented.

Thu, Apr 18, 2024, 08:14 PM

Investigating

We are currently investigating this issue.

Thu, Apr 18, 2024, 08:07 PM