Root Cause

The service experienced downtime due to a failover in our system's cache instance, which impacted our application. The underlying reason for this failover is still being investigated.

Resolution

The issue was addressed by reverting to a previous setup to restore service functionality.

Action Plan

We are actively communicating with our partners to identify the root cause. If no satisfactory response is received, we will reconsider our cache migration strategy. Additionally, we will enhance monitoring of our systems to prevent future occurrences.

The issue was with our third-party software. The connection was restored with a parallel fix. The root cause analysis is still in progress, and we will provide more details in our Post-Mortem.

A fix has been implemented and we are monitoring the results.