No components marked as affected
Write-up published
Resolved
Root Cause
The primary database server encountered a memory issue, which triggered a recovery process. After the expected recovery time of 10 minutes, a system operator initiated a transfer to a backup server to restore functionality.
Resolution
Once the recovery time elapsed, the system operator successfully switched the operations to a backup server, ensuring the service was restored and operational.
Action Plan
The recovery time will be reduced to 3 minutes to minimize downtime in the future. Additionally, the database service monitoring will be enhanced to ensure prompt alerts in similar situations.
Resolved
Pipefy was down (01:54 PM to 02:09 PM) for most of our customers.Now the application is normalized. The RCA is yet to be finished, we'll post more details further on our Post-Mortem.