Write-up published
Resolved
Root Cause
The issue arose due to a failure in processing an email template, which happened because an account was compromised. This led to excessive memory usage and a failure in sending emails.
Resolution
The solution involved increasing the memory allocated to the email processing system to handle the issue effectively.
Action Plan
The plan includes consulting with development managers to determine the next steps for further investigation. The error logging system has recorded the incident details for future reference.
Resolved
We've identified the problem, and emails are being sent again. We appreciate your patience.
Investigating
We are continuing to investigate this issue.
Investigating
Pipefy is facing an issue with emails. Our engineering team is investigating the problem and working diligently to resolve it as soon as possible. We understand how important this is for your operations, and we appreciate your patience during this time.