Root Cause
The email service provider temporarily disabled our trial account due to reports of misuse. This action was taken to ensure compliance with their policies and prevent any potential issues.
Resolution
We created a new trial account and redirected our application to use this new account. This allowed us to continue operations without interruption.
Action Plan
We switched to the new account and contacted the email service provider to address the issue. Additionally, we are preparing new accounts for emergency use and evaluating potential email delivery alerts.