Root Cause

The email service account was temporarily suspended due to the detection of suspicious email activity. This led to issues with sending emails.

Resolution

A new account was created to handle future email dispatches, ensuring continuity in email services.

Action Plan

We are exploring the option of having an alternative provider as a backup. Additionally, we will disable messaging capabilities for free organizations, curate emails before processing, and collect metrics to monitor performance.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.