Summary:

The issue at hand involved the inability to create cards via the pipe email in Pipefy. This was due to a rule on firewall provider that was inadvertently blocking incoming emails, which are essential for the automatic creation of cards. 

Impact:

The impact of this issue was significant as it disrupted the workflow of users relying on email-triggered card creation. This could have led to delays in task management and project tracking, affecting overall productivity and efficiency for users who depend on this feature for seamless operations.

Root Cause:

The root cause of the problem was identified as a specific rule on Cloudflare that was blocking incoming emails. This blockage prevented the emails from reaching the system, thereby halting the automatic card creation process.

Corrective Actions:

• The team disabled the problematic rule on Cloudflare, which restored the normal flow of incoming emails and resumed the card creation process. - A ticket was opened with SendGrid to request a range of IP addresses to ensure smoother operations in the future. - An alert system is to be created to monitor the incoming emails from the SendGrid endpoint to prevent similar issues.

Next Steps/Conclusion:

We will continue to monitor the system closely to ensure stability and prevent future occurrences of similar issues. Our ongoing efforts are focused on enhancing the customer experience by ensuring that all features function seamlessly and efficiently.

This incident has been resolved.

The issue has been identified and a fix is being implemented.