Root Cause

The incident was caused by a cloud provider's routine maintenance which led to a problem with the network control system. This issue prevented the network from updating its configuration due to a slowdown in the internal database. Despite this, the Pipefy platform's performance remained unaffected.

Resolution

The incident was resolved after a series of actions were taken by a cloud provider’s team, which closed the issue.

This incident has been resolved.

We are currently monitoring the services to ensure full stability as the backlog of requests clears up. Please note that some intermittent slowness might still be experienced until all queued tasks are fully processed

The root cause of the queue processing delays has been identified as an ongoing infrastructure issue on the side of our third-party provider, Oracle Cloud (OCI)